Frequently asked questions

Perdure is a dog health brand built on one simple idea: dogs give us everything, and supporting their health is how we give something back. Our first product, The Essential Dog Supplement, is a daily powder you add to your dog’s food to support their joints, coat, gut, energy, teeth and breath, and healthy ageing.

A powder lets us put more of what actually works into one daily serving, in the right amounts, without the fillers, binders or sugar that treats and chews often need. The Essential mixes straight into your dog’s meal, so there’s no pill to hide and no fuss at the bowl.

The Essential supports six everyday parts of your dog’s health:

• Joints: mobility and comfort for everyday movement.
• Coat: healthy skin and a shinier coat from the inside.
• Gut: balanced digestion and a happier tummy.
• Energy: steady vitality for walks and play.
• Teeth & breath: cleaner teeth and fresher breath.
• Healthy ageing: antioxidant support to help them age well.

For dog owners who want to care for their dog’s health beyond food alone. The Essential is designed for healthy adult dogs as a daily routine. If your dog has a specific health condition, your vet is the best place to start.

The Essential is formulated in Europe and made by a specialist pet-nutrition manufacturer. Before launch, the formula was reviewed by independent veterinary nutrition experts.

The Essential combines researched ingredients chosen to support joints, coat, gut, energy, teeth and breath, and healthy ageing. You’ll find the full list on the product page and on the back of every pouch.

Yes. We choose natural and naturally-derived ingredients, selected for their quality and the evidence behind them. There are no artificial colours and no artificial flavours.

Yes. The Essential is grain-free.

No artificial colours and no artificial flavours. We use only the minimum technical ingredients needed to keep the powder stable, safe and fresh.

We source from established European and international suppliers with full traceability and quality documentation. Every batch is checked before it ships.

Three things: it’s one daily powder instead of a cabinet full of products, the serving is matched to your dog’s size, and the formula was reviewed by independent veterinary nutritionists before we launched.

Scoop one daily serving over your dog’s food, mix it lightly, and serve. It works with dry food, wet food, raw or home-cooked meals.

The serving depends on your dog’s weight. The dosing table is on the back of every pouch, and there’s a feeding guide on the product page.

Once a day, with a meal. Most owners add it at breakfast, so it becomes part of the morning routine.

Yes. Dry food, wet food, a little broth or a splash of water all work. Mixing it into food usually goes down best.

No special tools. A measuring scoop comes with your first order, and the dosing table on the pouch tells you how much to give.

Yes. The Essential is built to be a daily habit, and most of the benefits build up with consistent use over several weeks.

The Essential is formulated for healthy adult dogs weighing at least 2 kg. It is not suitable for puppies or dogs under 2 kg. If your dog is pregnant, nursing, on medication or living with a health condition, check with your vet before you start.

No. The Essential is designed for adult dogs weighing at least 2 kg. It is not suitable for puppies.

Yes. The ingredients that support joints, mobility and steady energy are especially relevant as dogs get older. Just follow the dosing table for your dog’s current weight.

No. The serving is matched to your dog’s weight. The pouch and the product page show the daily amount for each size.

We don’t recommend starting The Essential during pregnancy or nursing without your vet’s guidance. Mums-to-be and nursing dogs have specific needs that are best overseen by a vet.

In most cases, yes, but always check with your vet first. Some ingredients can interact with certain medications, and your vet knows your dog’s full picture.

Please talk to your vet before starting. We’re happy to share the full ingredient list and amounts so your vet can review them.

Yes. One pouch can be shared across several dogs. Just measure each dog’s serving from the dosing table.

The Essential contains chicken-derived ingredients, green-lipped mussel and yeast ingredients. If your dog has a known allergy, check the full ingredient list with your vet before use.

The Essential contains hydrolysed chicken liver protein and chicken collagen. If your dog has a chicken allergy, ask your vet to review the full ingredient list before use.

The Essential contains green-lipped mussel, a shellfish ingredient. If your dog has a fish or shellfish allergy, ask your vet to review the full ingredient list before use.

Yes. The Essential is gluten-free.

With consistent daily use, look for changes in your dog’s digestion, coat, breath and mobility over 3–4 weeks. Every dog is different, so keep an eye on the everyday signs that matter to yours.

A shinier coat, easier digestion, steadier energy, fresher breath and smoother movement. Many owners also notice their older dog hesitating less on walks.

With daily use, look for changes over 3 to 4 weeks. If The Essential isn’t right for your dog, contact support@perdure.com. You’re covered by our 30-day money-back guarantee.

The Essential is made for daily, long-term use, with no cycling needed.

Most dogs eat it without a second thought. The powder is made to blend into food and win over even fussy eaters.

A mild, natural savoury flavour, made to appeal to dogs without overpowering their meal.

Start small: mix half a serving into a little wet food or broth for the first few days, then build up to the full amount. If your dog still isn’t keen after two weeks, get in touch.

The Essential was developed with veterinary nutrition input, and the formula was reviewed by independent veterinary nutrition experts before launch.

Yes. An independent laboratory analysed a sample of The Essential for nutritional composition and heavy metals. The formula also passed a separate palatability test with dogs.

The Essential is made in Europe, at a specialist pet-nutrition facility that follows strict quality standards.

The Essential is sold as a complementary feed for dogs and meets EU pet food regulations. It’s not a medicine and isn’t intended to diagnose, treat or cure any condition.

No. The Essential is a daily complement to a balanced diet, and it doesn’t replace your dog’s main food or any care from your vet.

For now, Perdure ships to mainland France, Belgium and Luxembourg. More countries will follow.

Most orders arrive within 2 to 5 working days, depending on your country. You’ll get a tracking link by email the moment your order ships.

Shipping is free on every subscription order. For a one-time purchase, it costs €6.50 for one pouch and is free from two pouches.

We ship from our fulfilment centre in the Île-de-France region, so your order reaches you quickly.

Check your tracking link first. If it hasn’t moved for a few days or the delivery date has passed, contact us and we’ll sort it out.

Choose your dog’s size, then select the delivery schedule and number of pouches shown on the product page. You save 10% on each subscription order and can pause, change or cancel your subscription at any time.

Subscribers save on every order and get free shipping. You’ll see your exact discount at checkout before you commit.

Yes. You can change how often your pouches arrive anytime from your account.

Yes. You can skip your next order or pause your subscription whenever you like, with no fees.

You can cancel anytime in two clicks from your account, with no phone call, no commitment and no cancellation fee. If you get stuck, email us and we’ll take care of it.

Yes. You can buy a one-time pouch on the product page. Subscribers simply pay less per pouch and get free shipping.

Yes. Your card is charged on the day each order ships, at your subscription price, and we always email you a few days beforehand. If that price ever changes, we tell you by email at least 30 days in advance and you can cancel free of charge.

Yes. The Essential comes with a 30-day, no-questions-asked money-back guarantee. If it isn’t right for your dog, email support@perdure.com to request a refund.

You’re covered by our 30-day money-back guarantee. If your dog doesn’t like The Essential, email support@perdure.com and we’ll help with your refund.

Email support@perdure.com with your order number and, if you like, a quick note on why. We reply within one working day.

We process refunds within 3 working days of approving them. Your bank may take a few extra days to show it on your statement.

For unopened pouches, we cover return shipping. For opened pouches there’s nothing to send back. Keep it or dispose of it, and we’ll still refund you.

Keep the pouch closed in a cool, dry place, out of direct sunlight. The reseal closure keeps the powder fresh between servings.

Use within 3 months of opening. Keep the pouch in a dry place at room temperature and follow the storage instructions on the label.

An unopened pouch has a shelf life of 24 months from the production date. Check the best-before date printed on your pouch and store it in a dry place at room temperature.

Email us at support@perdure.com. We reply within one working day, Monday to Friday.

All major cards, plus the local payment options shown at checkout for your country.

Sign in to your account and open ‘Subscriptions’ to update everything in a couple of clicks.

Email support@perdure.com and we will delete your account and personal data in line with the GDPR, except what the law requires us to keep, such as invoices for 10 years.